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Genesys Cloud Background Assistant

by Genesys Inc.v1.7.481.0

Last updated

A helper program that makes screen recording possible when using Genesys Cloud in a web browser.

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Install with winget

$ winget install --id Genesys.GenesysCloudBackgroundAssistant --exact --version 1.7.481.0

Run in Command Prompt, PowerShell, or Windows Terminal. Prompts for any agreements.

Silent install command for Genesys Cloud Background Assistant

Genesys Cloud Background Assistant uses EXE (Burn bundle). The silent install switches are /quiet /norestart.

One-line silent install (x86, machine scope)
msiexec.exe /i genesys-cloud-background-assistant-windows-1.7.481-x86.exe /quiet /norestart

See the full silent install reference for Genesys Cloud Background Assistant →

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About

The Genesys Cloud Background Assistant is available for Windows only.

- Run as a background process – Invisible to users, Genesys Cloud Background Assistant is a helper program that makes screen recording possible when using Genesys Cloud in a web browser. In Windows, it operates as a Windows service in the background.

- Genesys Cloud Background Assistant starts automatically – Genesys Cloud Background Assistant automatically runs when your computer starts, so that the application can capture screen recording whenever you use Genesys Cloud in a web browser.

Installers · v1.7.481.0

ArchitectureTypeScopeInstallDownload
x86EXE
Burn bundle
machineDirect

Copy a command tailored to that specific architecture, type, and scope - useful when winget would otherwise pick a different default.

Security

No known CVEs for Genesys Cloud Background Assistant.

Coverage is best-effort and depends on a winget package mapping to an NVD CPE entry. Absence here is not a guarantee of safety.

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  • GenesysCloudGenesys Inc.
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Frequently asked questions

How do I install Genesys Cloud Background Assistant on Windows?
Open Windows Terminal, PowerShell, or Command Prompt and run: winget install --id Genesys.GenesysCloudBackgroundAssistant --exact --version 1.7.481.0. winget downloads the installer from Genesys Inc. and runs it. Requires Windows 10 (1809+) or Windows 11.
How do I install Genesys Cloud Background Assistant silently for unattended deployment?
Add --silent and accept the agreements upfront: winget install --id Genesys.GenesysCloudBackgroundAssistant --exact 1.7.481.0 --silent --accept-package-agreements --accept-source-agreements. This is the variant Intune, Configuration Manager, and other deployment tools should use.
What are the silent install switches for Genesys Cloud Background Assistant?
Genesys Cloud Background Assistant uses EXE (Burn bundle). Run the downloaded installer with: msiexec.exe /i genesys-cloud-background-assistant-windows-1.7.481-x86.exe /quiet /norestart. The silent switches are /quiet /norestart.
How do I uninstall Genesys Cloud Background Assistant via winget?
Run: winget uninstall --id Genesys.GenesysCloudBackgroundAssistant --exact. Add --silent for unattended uninstalls. winget will use the registered uninstaller from Genesys Cloud Background Assistant's Apps & Features entry.
Is Genesys Cloud Background Assistant free?
Genesys Cloud Background Assistant is distributed under Proprietary. Refer to the publisher (https://help.mypurecloud.com/articles/genesys-cloud-background-assistant-gcba-overview/) for the full license terms - Wingetly itself does not charge for installation.
Does Genesys Cloud Background Assistant work on Windows 10?
Yes, as long as your Windows 10 build supports winget (1809 or newer). winget ships with App Installer on Windows 10/11 and pulls Genesys Cloud Background Assistant directly from the publisher.
How do I keep Genesys Cloud Background Assistant up to date?
Run winget upgrade --id Genesys.GenesysCloudBackgroundAssistant --exact, or winget upgrade --all to update everything winget tracks. We index 4 versions of Genesys Cloud Background Assistant from microsoft/winget-pkgs.

Recent versions

  • 1.7.481.0latest
  • 1.7.468.0
  • 1.6.436.0
  • 1.4.282.0