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GenesysCloud

by Genesys Inc.v2.56.933.0

Last updated

Open Genesys Cloud automatically at startup and run it in the background.

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Install with winget

$ winget install --id Genesys.GenesysCloud --exact --version 2.56.933.0

Run in Command Prompt, PowerShell, or Windows Terminal. Prompts for any agreements.

Silent install command for GenesysCloud

GenesysCloud uses MSI (WiX). The silent install switches are /quiet /norestart.

One-line silent install (x64, machine scope)
msiexec.exe /i genesys-cloud-windows-2.56.933-x64.msi /quiet /norestart

See the full silent install reference for GenesysCloud →

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About

The Genesys Cloud desktop app is available for Windows and Mac:

- Use a dedicated application. Run Genesys Cloud as a stand-alone program, and keep it separate from your browser windows and tabs.

- Start Genesys Cloud automatically. Automatically open Genesys Cloud when your computer starts up, and avoid missing important communications.

- Run in silent mode. Close the window but continue to run Genesys Cloud in the background, allowing you to continue receiving chats and notifications.

- Update automatically. The desktop app notifies you when a newer version is available and prompts you to refresh or install it.

Installers · v2.56.933.0

ArchitectureTypeScopeInstallDownload
x64MSI
WiX
machineDirect
x64EXE
Burn bundle
machineDirect

Copy a command tailored to that specific architecture, type, and scope - useful when winget would otherwise pick a different default.

Security

No known CVEs for GenesysCloud.

Coverage is best-effort and depends on a winget package mapping to an NVD CPE entry. Absence here is not a guarantee of safety.

Related apps

  • Genesys Cloud Background AssistantGenesys Inc.
    Genesys.GenesysCloudBackgroundAssistantv1.7.481.0

    A helper program that makes screen recording possible when using Genesys Cloud in a web browser.

More from Genesys Inc..

Frequently asked questions

How do I install GenesysCloud on Windows?
Open Windows Terminal, PowerShell, or Command Prompt and run: winget install --id Genesys.GenesysCloud --exact --version 2.56.933.0. winget downloads the installer from Genesys Inc. and runs it. Requires Windows 10 (1809+) or Windows 11.
How do I install GenesysCloud silently for unattended deployment?
Add --silent and accept the agreements upfront: winget install --id Genesys.GenesysCloud --exact 2.56.933.0 --silent --accept-package-agreements --accept-source-agreements. This is the variant Intune, Configuration Manager, and other deployment tools should use.
What are the silent install switches for GenesysCloud?
GenesysCloud uses MSI (WiX). Run the downloaded installer with: msiexec.exe /i genesys-cloud-windows-2.56.933-x64.msi /quiet /norestart. The silent switches are /quiet /norestart.
How do I uninstall GenesysCloud via winget?
Run: winget uninstall --id Genesys.GenesysCloud --exact. Add --silent for unattended uninstalls. winget will use the registered uninstaller from GenesysCloud's Apps & Features entry.
Is GenesysCloud free?
GenesysCloud is distributed under Proprietary. Refer to the publisher (https://help.mypurecloud.com/articles/desktop-app/) for the full license terms - Wingetly itself does not charge for installation.
Does GenesysCloud work on Windows 10?
Yes, as long as your Windows 10 build supports winget (1809 or newer). winget ships with App Installer on Windows 10/11 and pulls GenesysCloud directly from the publisher.
How do I keep GenesysCloud up to date?
Run winget upgrade --id Genesys.GenesysCloud --exact, or winget upgrade --all to update everything winget tracks. We index 10 versions of GenesysCloud from microsoft/winget-pkgs.

Recent versions

  • 2.56.933.0latest
  • 2.56.933
  • 2.55.931.0
  • 2.53.923.0
  • 2.51.916.0
  • 2.51.912.0
  • 2.50.909.0
  • 2.49.903.0
  • 2.48.901.0
  • 2.48.900.0