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Remote help

by Microsoft Corporationv5.2.1040.0

Last updated

Remote help is an application that works with Intune and enables your information and front-line workers to get assistance when needed over a remote connection.

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Install with winget

$ winget install --id Microsoft.RemoteHelp --exact --version 5.2.1040.0

Run in Command Prompt, PowerShell, or Windows Terminal. Prompts for any agreements.

Silent install command for Remote help

Remote help uses EXE (Burn bundle). The silent install switches are /quiet /norestart.

One-line silent install (x86, machine scope)
msiexec.exe /i remotehelpinstaller_352585ff62fefee63615d6b743b6567817fff464.exe /quiet /norestart acceptTerms=1 /quiet /norestart

See the full silent install reference for Remote help →

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About

Remote help is an application that works with Intune and enables your information and front-line workers to get assistance when needed over a remote connection. With this connection, your support staff can remote connect to the user's device. During the session they can view the devices display and if permitted by the device user, take full control. Full control enables a helper to directly make configurations or take actions on the device.

Installers · v5.2.1040.0

ArchitectureTypeScopeInstallDownload
x86EXE
Burn bundle
machineDirect

Copy a command tailored to that specific architecture, type, and scope - useful when winget would otherwise pick a different default.

Security

No known CVEs for Remote help.

Coverage is best-effort and depends on a winget package mapping to an NVD CPE entry. Absence here is not a guarantee of safety.

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Frequently asked questions

How do I install Remote help on Windows?
Open Windows Terminal, PowerShell, or Command Prompt and run: winget install --id Microsoft.RemoteHelp --exact --version 5.2.1040.0. winget downloads the installer from Microsoft Corporation and runs it. Requires Windows 10 (1809+) or Windows 11.
How do I install Remote help silently for unattended deployment?
Add --silent and accept the agreements upfront: winget install --id Microsoft.RemoteHelp --exact 5.2.1040.0 --silent --accept-package-agreements --accept-source-agreements. This is the variant Intune, Configuration Manager, and other deployment tools should use.
What are the silent install switches for Remote help?
Remote help uses EXE (Burn bundle). Run the downloaded installer with: msiexec.exe /i remotehelpinstaller_352585ff62fefee63615d6b743b6567817fff464.exe /quiet /norestart acceptTerms=1 /quiet /norestart. The silent switches are /quiet /norestart.
How do I uninstall Remote help via winget?
Run: winget uninstall --id Microsoft.RemoteHelp --exact. Add --silent for unattended uninstalls. winget will use the registered uninstaller from Remote help's Apps & Features entry.
Is Remote help free?
Remote help is distributed under Proprietary. Refer to the publisher (https://docs.microsoft.com/en-us/mem/intune/remote-actions/remote-help) for the full license terms - Wingetly itself does not charge for installation.
Does Remote help work on Windows 10?
Yes, as long as your Windows 10 build supports winget (1809 or newer). winget ships with App Installer on Windows 10/11 and pulls Remote help directly from the publisher.
How do I keep Remote help up to date?
Run winget upgrade --id Microsoft.RemoteHelp --exact, or winget upgrade --all to update everything winget tracks. We index 4 versions of Remote help from microsoft/winget-pkgs.

Recent versions

  • 5.2.1040.0latest
  • 5.2.1037.0
  • 5.1.1998.0
  • 5.1.1419.0